To ensure you’ve selected the correct audio device, open Skype, tap the three dots next to your profile name and click Settings. If you’re using a wireless microphone or headphones, ensure they’re fully charged, and use the physical mute buttons on them to check if either device is muted or not.Check whether your internet connection is working as this could prevent you from receiving good audio during a video or voice call.If you knowingly or unknowingly installed such a program, check installed software and uninstall or disable the program. Some programs can prevent your microphone from working and you end up with no sound on Skype.Check whether the audio in Skype is muted by looking at the microphone icon and checking if it has a diagonal slash across it.Use a different pair of headphones or microphone.Check that you’re using the device selected in your Skype sound settings if you have multiple devices listed.To do this, open Control Panel> Sound (or Sounds and Audio Devices), and ensure the sound devices match. Follow the steps in this video tutorial to learn how to share your screen online when using Skype. Honestly I did prefer that, not only because it actually worked but sometimes if I just wanted to share only one or the other with the person Im calling. They used to be separate functions on old Skype (Share screen / Share system sound). For Windows PCs, compare the sound settings with the Skype Audio settings. When I start sharing screen and sounds, it only shares my screen, not sound.Install device drivers for audio USB devices like your headphones or microphone, and then re-launch Skype.In Skype for Business 2016, press Esc to set the focus back onto the conversation window. When sharing your screen, set the keyboard focus onto the toolbar to control screen sharing. If you’re using headphones or a microphone, make sure the jack is properly plugged into the right audio input and output ports on your device. Mute or unmute your microphone in a call.Try the following techniques to resolve sound issues on Skype before moving to other advanced solutions:
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